In our previous article, we described design thinking as a systematic approach to solve a problem, as a process that starts with a deep understanding of customer “empathy” as a fundamental step to ideate a better solution for our customers. The design thinking approach acknowledges that we don’t need to get it right the first time. It is “iterative” moving from prototyping, to testing, then we can go back to our customers to validate our hypothesis and assumptions and starting over again. As we are looking for real innovation that generates growth. The inner understanding of our customers will boost creativity.