The purpose of observation is to gain empathy, by gathering user needs and uncovering workarounds, likes, and dislikes. When conducting your observation, consider using this template to capture all the essence of this process and organize your data.
“How are the people doing?” is the best question that can be answered by observing your user. This technique will provide insights that will help you in identifying your assumption areas and those that are near to reality.
This template guides you to capture all the essence of your observation process and organize your data. Start with concrete observations of “what” and “how”, then try to understand “why” the person is doing what they are doing. Remember, have fun and focus on empathizing with your user!