This workbook will help you to organize your observations during a shadowing session. During a shadowing session, you will observe your user natural activities to gain a deep understanding of his behaviors to create better solutions and improve user experience.
To gain a deep understanding of human behavior, you must become an “ethnographer”. This means putting yourself in the shoes of customers in their natural environment rather than a stressed one where they need to act or not act at all.
A shadowing session means that you observe people’s natural activities, I recommend also to use this technique when you have a prototype it will enable you to test your product with real users and get insights to design the best experience.
This is highly essential in understanding and empathizing with customer’s needs. Use this workbook to organize your observations during your next “shadowing session”.