The interview script is the basic document that you prepare which has the questions jotted down that you need to ask during the end-user interview. This actionable workbook assists you to create your empathy interview script, by following each step of the four steps process.
Empathy interviews are the basic cornerstone of Design Thinking, by understanding another person’s point of view, thoughts, feelings, and motivations, through a set of questions, you can identify the choices that a person makes and his or her behavioral traits.
When you conduct an interview, you must ensure that the questions lead the forthcoming answers so you get what you need by the end of the interview. The interview script is the basic document that you prepare which has the questions jotted down that you need to ask during the interview. This interview script template will assist you to keep track of the basic theme or the reason for the interview and to structure your interview session.